Job description
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Tag Heuer Boutique Assistant Manager (0378)
Job Objective
The Assistant Manager will be responsible for assisting in the management of general showroom functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each associate for which he/she is accountable and working closely with others on the management team.
Responsibilities
- Achieve and exceed goals through sales strategies, clienteling, sourcing new customers and maintaining and building productive long-term relationships with existing customers
- Stay current with market competition, industry, watch trends and customer shopping behaviors
- Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
- Manage daily operational tasks according to SW standards including selling and service
- Serve as a leader within the building in support of the Showroom Manager
- Support an environment of teamwork, trust and collaboration with peers, customers and supervisors
- Develop product knowledge skills and remain aware of current collections that are in-store and on-line; cascade and train information to the broader team
- Foster a showroom environment that delivers renowned and authentic service to create a Luxury customer experience
- Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
Working Conditions and Environment
- Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
Knowledge and Skills Required
Experience
- At least 2 years of retail service experience required, preferably luxury retail environment
Skills
- Current knowledge of watch trends and competition in the marketplace
- High school diploma or equivalent; college degree or equivalent work experience preferred
- Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
- Ability to communicate effectively with customers and team (both oral and written)
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Location
Boca Boutiques
6000 Glades Road, Boca Raton , FL, USA, 33431
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- Salary:Competitive + Benefits
- Location:Boca Boutiques
- Brand:The Watches of Switzerland Group
- Contract Type:Permanent - Full Time
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