We have a wide variety of roles here at The Watches of Switzerland Group, with various opportunity’s in our showrooms, as well as our support teams at Head Office.
Click on the links below to find out more about our roles and corporate departments.
As Store Director you will be an inspirational leader for all members of a store team. Responsible for the overall daily store operations, you will have a major focus on providing excellent Client service and fostering a professional work environment for all team members. In addition to this, you will be responsible for meeting and exceeding the sales and store operations objectives and building a successful team by implementing effective techniques in order to attract and retain quality people.
Our Store Managers are inspirational role models who play a key role in leading, motivating and developing a team to deliver excellent customer service; ensuring that everyone has an exceptional experience in our Stores. An ambassador for the brand you, will be change orientated and strategic with a strong background in retail management. An impressive record of business development and with excellent people skills you will help to drive the business forward and share your passion about our fantastic products.
As a Store Administrator, you will assist Clients and sales professionals with all sales transactions and repairs, shipping and receiving merchandise following company guidelines, answering phones and general back office functions, whilst being supported by a management team that truly cares about your success. You will provide general store and office support with a major focus on providing excellent Client service.
As an Administrative Associate, you will assist Clients and sales professionals with all sales transactions and repairs, shipping and receiving merchandise following company guidelines, answering phones, and general back office functions, whilst being supported by a management team that truly cares about your success.
As a Sales Professional you will make the Client’s needs your primary focus. You will strive to establish Client relationships, listen to Clients to anticipate their needs, and take personal responsibility for their requests. The Sales Professional is very knowledgeable about company merchandise and strives to create an outstanding impression, delivering a highly memorable service to Clients.
As Operations Manager, you will oversee and direct the operations function within the store, whilst being the expert on all standard operating procedures, systems and tools, and ensuring the smooth running of operations to enable the ultimate Client experience. You will be the heart of the back of house operations, and love not only working with internal and external Clients by supporting all sales endeavors, but also have a deep appreciation for doing things better.
Reporting in to the Store Director, you will act as a focal point on providing excellent Client service and cultivating a professional and pleasant environment for all team members. The pace is fast moving and dynamic, and you must ensure the stores delivery of exceptional customer service while achieving company objectives, planning and executing the store business plan, setting clear objectives while keeping all costs and controls within budget.
As Administrative Manager, you will be an important member of our retail team. You will provide general store and office support with a major focus on providing excellent Client service, whilst focusing on fostering a professional work environment for all team members, supported by the coaching, training, and the development of office staff.
As a Repair Specialist, you will assist store management in the administration of our renowned repair service. By providing support, you will enable a complete and memorable Mayors experience. By improving customer service, a Repair Specialist will increase store sales and gross margin.
Under the general guidance of the Store Director, the Boutique Manager has a dual leadership role and is responsible for the overall daily store operations as a Store Manager, with a major emphasis on creating an environment that complies with brand guidelines and reflects the direction of the brand. As Boutique Manager, you will maintain a unique environment, whilst following a worldwide operating standard, and will be responsible for meeting and exceeding the sales and store operation objectives.
The Client Service Department supports both customers and stores. For our customers we handle telephone calls and emails. The variety of the interactions is immense and every day can bring a new surprise. We offer advice, process transactions and conduct fraud checking to name just a few. For our stores we provide a first line support for any credit related transaction.
Distribution and Logisitics
The Distribution Center is a small, but mighty close-knit team. They are responsible for the returns from stores, which includes trade-ins, stock defects, and recalls. They receive new product from vendors and proceed to ticket, quality inspect, and put away this product in the vault in preparation for distribution to the stores. They also provide Clients with Retail Price Certificates and warranties for their purchase when requested.
The Marketing and Visual Merchandising Department are responsible for the communication and display of our Brands, products and services to our customers, ultimately increasing footfall and sales. Working closely with the product teams, Property, Store Planning, E-commerce and our Retail teams to deliver the ultimate shopping experience within all of our Brands. This department strongly supports all of our retail teams by developing and implementing omnichannel store promotions, CRM initiatives and digital campaigns in order to elevate customer experience and engagement while cultivating a strong presence for The Watches of Switzerland Group in all of our geographic markets. The department is always engaged in current trends and modernity in our industry while upholding our brand standards and our rich company heritage.
The Human Resources team is a dynamic team, providing full HR and Learning and Development support to our Retail stores and Support Service Teams. The HR Department is responsible for payroll, benefits, training and development, employee relations, employee recognition, and talent resourcing. In partnership with many other departments, Human Resources nurtures company culture while ensuring company goals and objectives are accomplished. The Watches of Switzerland Group recognizes our employees are our most important asset; the HR Department promotes a positive and productive work environment!
Loss Prevention and Internal Audit
The Loss Prevention Department intends to provide a safe and secure environment to its team members and extends those efforts to the Clients and members of the general public who enter our store locations and corporate office. The overall purpose of the Loss Prevention Department is to assist in strengthening the financial structure of Watches of Switzerland and Mayors to reduce operating and shareholder risk. This is achieved by working with our internal business partners to reduce loss in a proactive manner. The Loss Prevention Department supports the overall goals of the organization.
Retail Service Group
Retail Service Group offers a range of services and programs including watch and jewelry repair, custom design and insurance replacement appraisal. They operate a first class state of the art jewelry studio and watch repair center and are very proud to say with are authorized to service many luxury watch brands such as Rolex, Cartier, Omega, Breitling, Tag Heuer to name a few.
Renowned brands, excellent client and after care service is what they are known for!
The Store Administration Department serves as a resource and partner to all department heads in the development of administration, communication to retail stores, new or revised policies for special projects, events, promotions, incentives, risk management procedures and all general operating guidelines.
This department serves as a liaison between head office and retail stores; interacting with store level associates, department heads and members of senior management. They represents retail with all major projects such as systems conversion, launching e-commerce, POS, SAP Back Office working closely with our IT Department.
This department will often provide functional guidance to retail associates on operational and administrative matters working closely with the retail executive management teams.