Job Objective

Responsible for all general Showroom functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members to work in, setting standards for each associate for which he/she is accountable and working closely with the Showroom Director and others on the management team.

Responsibilities

• Perform showroom opening and closing
• Provide coverage on the sales floor and assist clients as deemed necessary
• Coach, train and develop showroom staff
• Ensure office and management is operating within company guidelines, company policy and procedures as outlined in the Shoroom Operations Manual.
• Ensure bank deposits are done according to policy and cash registers have the necessary change
• Ensure sales are processed according to company guidelines with acceptable forms of payment (i.e., cash, checks, credit cards, cashier’s checks) and ensure all types of transactions are processed correctly (such as: special orders, layaways, trade-ins, etc.)
• Oversee the general shoowroom maintenance
• Perform other duties as assigned

Supervisory/Management Responsibilities

• Direct Reports

Physical Requirements

• Required to stand up for long periods of time
• May be required to lift packages / boxes

Working Conditions and Environment

• Schedule flexibility and availability required to accommodate showroom hours, including evenings and weekends

Knowledge and Skills Required

Education

• High school diploma or equivalent required.

Experience

• Qualified candidates must possess a minimum of three (3) years of specialty retail management experience. Luxury retail and/or jewelry experience is preferred.

Skills

• Good Customer Service and selling skills
• Good interpersonal and communication skills (verbal and written)
• Detail oriented and good organizational Skills
• Teamwork
• Able to multitask in a fast paced environment
• Computer literate (MS Office)

Performance Measures

• Accurate processing of transactions
• Customer Service
• General performance related to responsibilities