Special Orders Specialist

Under the guidance of the US Director of Buying and Merchandising, the Special Orders Specialist is to support the special orders process through article and order creation of merchandise in the assigned department. The Special Orders Specialist will be responsible for supporting corporate and retail teams and as well as brand partners and vendors throughout the special orders process.

The Special Orders Specialist is an integral part of the Merchandising Team and is critical to the delivery of the merchandising strategy. They must have a sound knowledge of the systems required to conduct their role successfully.

Responsibilities

• Enters merchandising data into internal systems
• Creates PO’s in SAP
• Updates existing orders within the special orders system
• Coordinates return to vendors with retail teams and brand partners
• Communicates with vendors and retail teams for SO and Bespoke
• Negotiates better terms and pricing
• Maintains inventory and supply management
• Works with IT to develop more effective systems and processes
• Leading and supporting merchandising and retail teams that handle SO, providing training, assigning tasks management
• Requires to communicate effectively across the business, keeping management up to date with performance and any relevant business issues.

• Has the ability to work under pressure and to achieve tight deadlines
• Assists with event coordination, including off-site store events
• Requires to travel and attend off-site events outside of regularly scheduled work hours and days, including weekends, to support retail

• Other responsibilities and tasks assigned

Essential Experience & Knowledge

• Knowledge of Excel, Word, and PowerPoint
• Knowledge of SAP
• Excellent organizational skills
• Excellent verbal and written communication skills
• Ability to coordinate a number of completing priorities
• Jewelry or watches experience preferred
• Retail or related experience – minimum 2 years
• College degree required
• Passion for jewelry is a must!