Job ObjectiveReporting to the Store Director the Sales Manager acts as a focal point on providing excellent client service, cultivating a professional and pleasant environment for all staff members. The pace is fast moving and dynamic and one must ensure the store’s delivery of exceptional customer service while achieving company objectives, planning, and executing the store business plan; setting clear objectives and required outstanding performance delivery while keeping all costs and controls within budget.
• A constant role model ensuring that every customer – both internal and external – receives exceptional client service• identify, share, and spread best practices throughout the business • Demonstrating excellent teamwork across the Mayors Team• Ensuring profit targets are met• Ensuring discounts and costs are kept within budget • Performance management of Sales Professionals, providing feedback and development opportunities • Be actively involved in complex sales that require negotiating and problem-solving skills. • Complete competitor analysis • Represent the store at internal and external meetings • Organize daily and weekly routine tasks in line with policies and procedures through active delegation and participation • Maintain visual merchandising to company standards • Manage the till and associated transactional procedures • Complete all training requirements through E learning and other sources • Provide coverage on the sales floor and assist clients as deemed necessary • Ensure office and management is operating within company guidelines, company policy and procedures as outlined in the Store Operations Manual. • Ensure bank deposits are done according to policy and cash registers have the necessary change• Ensure sales are processed according to company guidelines with acceptable forms of payment (i.e., cash, checks, credit cards, cashier’s checks) and ensure all types of transactions are processed correctly (such as: special orders, layaways, trade-ins, etc.)• Oversee the general store maintenance • Perform other duties as assigned • Coach, train and develop store staff • Ensure all team members always adhere to the company dress code standards• Perform store opening and closingExperience• Qualified candidates must possess a minimum of three (3) years of specialty retail management experience. • Luxury retail and/or jewelry experience is preferredSkills • Considerable retail management experience ideally within a luxury environment • Evidence of performance delivery against sales and process • Ability to develop and implement business strategies and work to budgets • Ability to manage and deliver operating costs, identifying suitable efficiency improvements • Highly numerate with ability to understand and analyze sales performance• Leading, mentoring, and coaching members of a high performing Store • Proven track record of management achievements • Jewelry or watch product knowledge • Advanced selling skills and negotiation skills • Strong written and verbal communication skills, strong selling skills, and proficiency in Microsoft Word and Excel a must
Physical Requirements• May be required, occasionally, to work exceptionally, long hours • May be required to lift packages / boxes • May be required to stand up for long periods of time
Who Are We?
Watches of Switzerland Group’s well-invested portfolio consists of over 130 stores in the UK and 39 stores in the US. We have long-standing, collaborative partnerships with the most recognized and prestigious luxury watch brands. Our stores are well-invested and feature a spacious, contemporary, inviting, welcoming, high-end luxury feel, further enhancing the prestigious brands which are showcased. Our multi-channel leadership has been established through a network which includes multi-brand stores, a presence in travel retail, a strong online platform and a growing portfolio of mono-brand boutiques in partnership with Rolex, TAG Heuer, OMEGA, Audemars Piguet and Breitling.
Mayors is one of the most recognized watch and jewelry retailers in the US with a portfolio of stores in Florida and Georgia which include a Rolex boutique located in The Mall at Millenia, Orlando and an Audemars Piguet boutique in Lenox Square, Atlanta. Mayors is a luxury retailer of watches and jewelry with brands such as Rolex, Cartier, IWC, OMEGA, TAG Heuer, Jaeger-LeCoultre, Vacheron Constantin, Mikimoto, Bulgari, Messika and Roberto Coin, as well as Mayors own collections of bridal, diamond and gold jewelry. The brand is steeped in a rich heritage, founded by Irving Mayor Getz in 1910 in Cincinnati, Ohio. In 1937, he opened the first Mayors store in the heart of downtown Miami’s business district. When Irving passed away, his son Samuel assumed control and developed Mayors’ reputation as one of the nation’s finest watch and jewelry retailer — a provider of outstanding client service.
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