Job Objective

Our Administrative Manager is an important member of our Retail team. The Administrative Manager will provide general showroom and office support with a major focus on providing excellent client service and fostering a professional work environment for all team members. The Administrative Manager will also coach, train, and develop office staff.

Responsibilities

• Assist clients with their purchase, repair or service concerns in a friendly and professional manner.
• Provide relief coverage on the sales floor and assists clients as deemed necessary.
• Coach, trains and develop office staff.
• Ensure office and management are operating within Company Guidelines, Policies and Procedures.
• Inventory control and reconciliation of physical inventories.
• Ensure sales transactions are processed according to company guidelines, and bank deposits are handled according to policy.
• Oversee shipping and receiving of all merchandise and paperwork.
• Reconcile and finalize payroll for posting.
• Oversee the repair department; ensuring repairs are completed in a timely manner.
• Assist sales professionals and management team with their concerns and special request.
• Answer phones in a polite, friendly manner and assist clients with their requests.
• Perform opening and closing procedures.
• Prepare all transfer requests correctly, from shipping/receiving merchandise and keeping all incoming and
  outgoing transfer packing slips in corresponding files.
• Ensure store has all necessary supplies and materials.
• Prepare all packages for mailing and shipping.
• Provide support with general showroom/office maintenance.
• Completions of all duties as assigned by management.

Supervisory/Management Responsibilities

• Direct Reports

Physical Requirements

• Required to stand up for long periods of time

Working Conditions and Environment

• Schedule flexibility and availability required to accommodate store hours, including evenings and weekends
• Multi-task environment at a fast-paced level

Knowledge and Skills Required

Education

• A college degree is desired. 

Experience

• Requires a minimum of two (2) to three (3) years of administrative experience, preferably in a retail operations environment. 

Skills

• Good Client Service and selling skills
• Good interpersonal and communication skills (verbal and written)
• Detail oriented and good organizational Skills
• Teamwork
• Able to multitask in a fast-paced environment
• Computer literate (MS Office)
• Must speak be bi-lingual in Spanish and English. 
• Must have the ability to manage 1-2 office associates.