We’re a leading luxury retail employing nearly 630 people across the United States. At the last count we have over 56
showrooms across the US, including 24 dedicated mono-brand boutiques in partnership with brands such as Rolex, OMEGA, 
TAG Heuer, Tudor, Grand Seiko and Breitling plus three e-commerce websites.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by 
impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury 
experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience 
while building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of 
everything that we do – we love to wow our clients and make every interaction with us special and memorable.

J o b P u r p o s e

As a Regional Manager, you are responsible for multiple high value businesses across a given geography, ensuring our purpose 
and values are delivered though our Showroom and Boutique Teams. You drive the business performance across all your 
showrooms and boutiques using entrepreneurial strategies, driving high standards and a collaborative approach. You ensure
all showrooms and boutiques under your direction, work together to deliver a seamless team performance between sales, 
operations, support and clients which delivers the business objectives. You spot and nurture talent.

C o r e A c c o u n t a b i l i t i e s

Together with your Regional Director, you are accountable for the Region’s performance in providing our Xenia Client 
experience; you lead your team to deliver world class client experience, going the extra mile for every client and working 
across your Region to seek solutions for clients and drive sustainable business. You are a Brand Ambassador, ensuring 
showroom and boutique teams deliver Brand expectations. 

Using your commercial acumen, you actively drive business performance by ensuring excellent planning, operational
management and delivery by retail teams. You lead high sales / high profit businesses and are accountable for the standards 
expected in a luxury retail environment. You ensure the smooth operation of your showrooms and boutiques by holding 
your teams to account to meet your high operational standards. You effectively drive high performance through your leaders, 
being a visible leader yourself and encouraging your direct reports to role model high performance leadership. 

You will be accountable for delivery in the following areas:
• Leading, motivating and coaching the showroom and boutique leaders to increase sales, improve efficiency, spot and nurture talent and deliver performance against KPIs and sales targets.
• Ensure business objectives and communications are understood and driven in an effective manner though your Region.
• Understand local trends to continuously challenge your showroom leaders to evolve their business plans to deliver sustainable business performance
• Coaching and challenging showroom and boutique leaders to ensure operating processes and procedures are streamlined, meet and exceed our standards and are consistent in their execution
• Build high value client networks and ensure showroom and boutique teams build their networks, implement effective PR events and promote key brands to our client base
• Ensure product allocation and targets are fair and relevant, and that colleagues know and understand our bonus and commission schemes so that they are effective motivators and reward mechanisms
• With your Regional Director, analyze sales figures and forecast future sales volumes to maximize profit, identifying opportunities to drive better performance and put in plans to deliver this

Essential Experience and Attributes

• Accomplished retail leader, with showroom leadership experience
• Commercially astute with a proven ability for sales, clientelling and maximizing events/PR
• Proven ability of managing costs and driving efficiency opportunity
• Natural problem solver and adept at solving complex problems in a multi-site context
• Experience of building and nurturing high-value client relationships and can role model this for teams
• Able to demonstrate examples of coaching and development of leaders and talent that have resulted in elevation in role and/or succession
• Delivered business results through high performing teams 
• Excellent interpersonal and communication skills
• Dedicated to creating memorable moments and experiences for clients
• IT literate

Desirable Experience and Attributes

• Led retail operations in a luxury environment, meeting \luxury client expectations 
• Broad internal/external network with the ability to bring in new business and nurture business with existing clients
• Retail experience in luxury jewelry/watch trade or high value / highly desirable products and pieces
• Advanced selling skills and negotiation skills
• Passion for jewelry and watch pieces

Living by our Values of:

• We earn trust and confidence
• We treat everyone with respect
• We care for our communities
• We protect our planet
• We advocate for our industry 
• We do the right thing, always

The Watches of Switzerland Group Foundation

The Watches of Switzerland Group Foundation achieved its charitable status in November 2021, with the purpose of 
continuing the Group’s commitment to philanthropic investment in a focused range of charitable causes. The Foundation, 
which will bring most of the Group’s charitable activities under one umbrella, has so far been funded by a £6million donation
from the Watches of Switzerland Group to support local communities with an emphasis on helping vulnerable people in 
povert