Job Objective

The Operations Coordinator at Analog:Shift plays a critical role in the operations team. This position will assist in audit procedures, inventory management, stock organization, and client repairs as well as various functions that provide support to our in-store network.

The successful candidate will be a motivated performer with a background in retail administration and operations, who has a passion to increase efficiencies, standardized processes at Analog:Shift, all with the goal to delight customers, motivate employees and support our in-store teams.

This position will collaborate with Manager of Operations, Operations Administrator, various outside vendors, and collaborators of the Analog:Shift brand.  

Responsibilities

• Monthly Physical Inventory procedures and counts to maintain company audit standards.
• Maintain thorough understanding of all policies, procedures, mainly in the areas of inventory management, sales processing, and repairs.
• Process sales via Shopify and EPOS including Prestige sales transactions, maintaining detailed records.
• Assist in product allocation transfers from the office to stores, packaging procedures, transfer procedures.
• Assist in article creation, repricing projects, Purchase orders.
• Manage internal service processes for inventory and client repairs, coordinate with repair and parts vendors, coordinate billing and shipment of repair workflow through internal systems.
• Interface with and process incoming client repairs, including intake descriptions and photography and liaising with vendors.
• Provide clear and effective communication regarding stock and client repairs to ensure that all concerns are addressed prior to entering the information on the repair systems.
• Ensure all estimates are communicated in writing to the clients prior and manage approvals with vendors.
• Process stock and client estimate approvals daily for all repair vendors and communicate with the stores and vendors on a timely manner.
• Dispatch repairs to watchmakers weekly and communicate timelines to track jobs within the timeframe specified.
• Follow up weekly on pending workflow to assess progress and to make sure all job statuses are communicated, completed, invoiced, and delivered on time.
• Perform all duties and responsibilities as assigned by management.

Knowledge and Skills Required

Education

• High school degree/College Degree.

Experience

• Previous experience in Retail Administration and Operations
• Previous experience in customer service

Skills

• Excellent planning, multi-tasking, and organizational skills
• Strong analytical and problem-solving skills
• Sound judgement with ability to make quick, informed decisions
• Strong verbal and written communication skills
• Flexible and adaptable to change
• Motivated, proactive and dedicated
• Excellent interpersonal and communication skills with the ability to work collaboratively and cross-functionally with all levels of management
• Proficient in Microsoft Office (Word, Excel & PowerPoint)
• Knowledge of CRM software systems.

Physical Requirements

• Ability to work a flexible schedule
• Ability to travel within the local market to support operations and outside vendors.

Salary :  $52,000 annually