About us
We're a global retailer employing nearly 3,000 people across the UK and the United States.
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose

The Boutique Manager will be responsible for assisting in the management of general boutique functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each colleague for which they are accountable and working closely with others on the management team.

Core Accountabilities

•Achieve and exceed goals through sales strategies, clienteling, sourcing new clients and maintaining and building productive long-term relationships with existing clients
•Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff
•Stay current with market competition, industry, watch trends and client shopping behaviors
•Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e. payroll, staffing, etc.)
•Manage daily operational tasks according to SW standards including selling and service
•Assist with recruitment and retention efforts
•Serve as a leader within the building in support of the Boutique Director
•Support an environment of teamwork, trust and collaboration with peers, clients and supervisors
•Develop product knowledge skills and remain aware of current collections that are in-boutique and on-line; cascade and train information to the broader team
•Foster a boutique environment that delivers renowned and authentic service to create a Luxury client experience
•Other tasks and responsibilities as assigned by management.

Essential Experience and Attributes

•Current knowledge of watch trends and competition in the marketplace
•High school diploma or equivalent; college degree or equivalent work experience preferred
•Proficiency with MS Office (Microsoft Word, Excel, PowerPoint and Outlook). Experience using retail systems (i.e. labor management, inventory systems, sales reporting, etc.)
•Ability to communicate effectively with clients and team (both oral and written)

Desirable Experience and Attributes

Working Conditions and Environment
Ability to work a flexible schedule to meet the needs of the business, including nights, weekends and holidays
Experience
2+ years of retail service experience required, preferably luxury retail environment

Living by our Values of:
•We earn trust and confidence
•We treat everyone with respect
•We care for our communities
•We protect our planet
•We advocate for our industry
•We do the right thing, always

The Watches of Switzerland Group Foundation
The Watches of Switzerland Group Foundation achieved its charitable status in November 2021, with the purpose of continuing the Group’s commitment to philanthropic investment in a focused range of charitable causes. The Foundation, which will bring most of the Group’s charitable activities under one umbrella, has so far been funded by a $6million donation from the Watches of Switzerland Group to support local communities with an emphasis on helping vulnerable people in poverty.

OUR PURPOSE
To WOW our clients while caring for our colleagues, our communities, and our plane