We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose

Reporting to Regional Director, the Showroom Director acts as a focal point within the business. The pace is fast moving and dynamic and you must ensure the showrooms delivery of exceptional client experience whilst achieving company objectives by planning and executing the showroom business plan; making clear the objectives and required outstanding performance delivery keeping all costs and controls within budget. Leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose. You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Responsibilities

• You will be a constant role model ensuring that every client – both internal and external – receives the exceptional client service they have come to expect.
• Your role includes identifying, sharing, and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.
• Ensuring profit targets are met
• Ensuring discounts and costs are kept within budget
• Achievement of the showroom objectives through SMART targeting and delivery of floor, KPI and department targets
• Performance management of colleagues, providing feedback and development opportunities
• Delivering an exceptional client service
• Competitor analysis
• Representing the showroom at internal and external meeting
• Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation
• Maintaining visual merchandising to company standards
• Managing the till and associated transactional procedures
• Participate in, and running floor / showroom training and out of hours meetings and VM changes as required
• Completion of all training requirements through E learning and other sources
• Ensuring all team members always adhere to the company dress code standards

Essential Experience and Attributes

• considerable retail management experience ideally within a luxury environment
• Evidence of performance delivery against sales and process
• Jeweler or watch product knowledge
• External Jeweler or Retail qualifications
• Proven track record of sales achievements

Physical Requirements

• May be required, occasionally, to work exceptionally, long hours
• May be required to lift packages / boxes
• May be required to stand up for long periods of time

Desirable Skills and Attributes

• Ability to develop and implement business strategies and work to budgets
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Highly numerate with ability to understand and analyses sales performance
• Leading, mentoring, and coaching members of a high performing showroom
• Proven track record of management achievements
• IT literate
• Evidence of CRM and networking

Living by our Values of:
•We earn trust and confidence
•We treat everyone with respect
•We care for our communities
•We protect our planet
•We advocate for our industry
•We do the right thing, always

The Watches of Switzerland Group Foundation

The Watches of Switzerland Group Foundation achieved its charitable status in November 2021, with the purpose of continuing the Group’s commitment to philanthropic investment in a focused range of charitable causes. The Foundation, which will bring most of the Group’s charitable activities under one umbrella, has so far been funded by a $6million donation from the Watches of Switzerland Group to support local communities with an emphasis on helping vulnerable people in poverty.

OUR PURPOSE
To WOW our clients while caring for our colleagues, our communities, and our plane