We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose

The Showroom Administrator / Service Consultant  plays a key role in delivering exceptional client service by coordinating, prioritizing, and following up on all service orders in addition to ensuring all showroom administration aligns with company procedures. This role is responsible for the quality of each aftercare experience, supporting workflow, special‑order/spare parts management, and long‑term operational efficiency. As a dedicated team player, they provide consistent support to both clients and colleagues, maintaining high service standards and creating an outstanding showroom experience that reflects the company’s strategy and commitment to excellence

Responsibilities

•Deliver exceptional client service, engaging professionally with clients and colleagues and representing brand values.

•Handle client inquiries, updates, and follow‑ups promptly by phone or email.

•Manage the full repair and aftercare process, including intake, tracking, vendor communication, and client satisfaction.

•Perform watch-related tasks such as sizing, strap changes, and explaining product functions.

•Maintain organization of Aftercare and showroom administrative areas, including toolkits, spare parts, and stock systems.

•Complete audits, stock control, end‑of‑day paperwork, banking, and all documentation in line with company procedures and compliance standards..

•Prepare and ship timepieces, ensuring proper protection and accurate processing.

•Support sales through up‑selling and cross‑selling aftercare and special‑order services.

•Ensure efficient handling of orders, inquiries, and internal systems while maintaining high housekeeping standards.

•Collaborate effectively with Service Centers and internal departments to ensure smooth operations.

•Follow IT, PCI, audit, health & safety, and equal opportunity policies.

•Attend meetings, complete required training, and maintain company dress code.

•Perform additional duties as assigned by management.

•Business or training related travel when required. 

Skills

Desirable Experience

•Ability to manage and deliver operating costs, identifying suitable efficiency improvements.

•Excellent project, planning, change and time management capabilities.

•Exceptional communication and interpersonal skills.

•IT literate.

•Highly numerate with ability to understand and analyze performance and make effective decisions to ensure KIPs are delivered.

•Results focused, understanding what is important to the business and to the client.

•Flexible/Adaptable to change.

•Jewelry/watch product knowledge preferred

•Technical knowledge of timepieces and ability to change or size straps/bracelets  

Living by our Values of:

•

•We earn trust and confidence

•We treat everyone with respect

•We care for our communities

•We protect our planet

•We advocate for our industry

•We do the right thing, always

The Watches of Switzerland Group Foundation

The Watches of Switzerland Group Foundation achieved its charitable status in November 2021, with the purpose of continuing the Group’s commitment to philanthropic investment in a focused range of charitable causes.  The Foundation, which will bring most of the Group’s charitable activities under one umbrella, has so far been funded by a $6million donation from the Watches of Switzerland Group to support local communities with an emphasis on helping vulnerable people in poverty.

OUR PURPOSE

To WOW our clients while caring for our colleagues, our communities, and our planet