Senior Product Manager, Digital Platforms
Location New York City
Reports to:  Director of E-commerce
Salary: $115,000 - $135,000

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose 

We’re seeking a detail-oriented and technically strong Senior Product Manager, Digital Platforms to oversee the operational health of our Shopify storefronts across multiple luxury brands. This role manages theme deployments, 3rd-party integrations, and the structural integrity of our data — including how product and content data is organized, tagged, and surfaced across the site.

This role does not oversee merchandising decisions or assortment planning, but is accountable for the systems, integrations, and structure that power our digital storefronts.

Core Accountabilities

• Oversee day-to-day platform operations across multiple Shopify Plus storefronts
• Manage and launch new themes, content, and on-site experiences in partnership with design and development
• Own the structure and governance of product and content data (e.g., metafields, metaobjects, tags, taxonomy, collections)
• Implement and maintain 3rd-party integrations (reviews, loyalty, payments, search, etc.)
• Act as the liaison between e-commerce, dev, UX, and marketing teams to ensure data and platform needs are met
• Assist Technical Lead in QA processes and manage staging-to-production deployments
• Document platform architecture, workflows, and app dependencies
• Partner with Shopify support and tech vendors to troubleshoot and resolve issues
• Support scalable systems for localization, SEO, filtering, and performance

Essential Expereince 

• 5+ years of experience in e-commerce platform management with Shopify/Shopify Plus
• Strong understanding of Shopify data structures: product types, tags, metafields, content models, and collections
• Experience managing Shopify themes and storefront logic (Liquid, JSON, schema files)
• Familiarity with 3rd-party app ecosystems and integration strategies
• Proficiency in cross-functional project coordination and sprint-based execution
• High attention to detail and strong documentation habits
• Comfortable working across multiple brands and storefronts simultaneously

Desirable Experience 

• Experience with headless commerce or Hydrogen
• Exposure to PIMs, CMSs, or structured data frameworks (e.g., Klaviyo, Sanity, Contentful, etc.)
• Familiarity with GA4, GTM, SEO schema, and CRO tooling
• Experience in luxury retail or multi-brand e-commerce environments

OUR PURPOSE
To WOW our clients while caring for our colleagues, our communities, and our planet