Acting as a focal point in the business and providing links between sales, operations and clients you must ensure the delivery of exceptional customer service whilst achieving company objectives by planning and executing the Floor and Store business plan; making clear the objectives and required performance keeping all costs and controls within budget.
With the support of the Sales Executives you will be leading and managing a high performing team, engaging them in the required customer experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose.
You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, customer orientated business. Having credible knowledge of the issues facing the business on a day to day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the Stores professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities and responding to these effectively.
In return for your commitment to excellence, we offer:
Who Are We?
Watches of Switzerland Group’s well-invested portfolio consists of over 130 stores in the UK and 39 stores in the US. We have long-standing, collaborative partnerships with the most recognized and prestigious luxury watch brands. Our stores are well-invested and feature a spacious, contemporary, inviting, welcoming, high-end luxury feel, further enhancing the prestigious brands which are showcased. Our multi-channel leadership has been established through a network which includes multi-brand stores, a presence in travel retail, a strong online platform and a growing portfolio of mono-brand boutiques in partnership with Rolex, TAG Heuer, OMEGA, Audemars Piguet and Breitling.
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