Job Purpose

At Mayors, the Sales Manager acts as a focal point in the business and providing links between sales, operations, and clients. The Sales Manager is responsible for executing the showroom business plan, driving exceptional client service, achieving sales objectives, and maintaining effective cost controls. The position also oversees operational excellence through the continuous review and improvement of processes and procedures, ensuring a seamless and client-focused environment. Serving as a critical link between sales, operations, and clients, the Sales Manager proactively addresses challenges, identifies opportunities, and supports the showroom’s ongoing success while maintaining the highest professional standards.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Retail management experience ideally within a luxury environment
• Jewelry or timepiece product knowledge
• Advanced selling skills and negotiation skills
• External Jewelry or Retail qualifications
• Proven track record of sales and management achievements
• Comfort with high price points
• Ability to develop and implement business strategies
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Numerate with ability to understand and analyze sales performance
• Leading, mentoring and coaching of high performing sales teams
• IT literate with proficiency in POS systems and Microsoft Office
• Ability to thrive in a fast paced, high volume location.

About Us 

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.