About us

We're a global retailer employing nearly 3,000 people across the UK and the United States.
Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.
Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose

Acting as a focal point in the business and providing links between sales, operations, and clients, you must ensure the delivery of exceptional client service whilst achieving company objectives by planning and executing the Floor and Showroom business plan; making clear the objectives and required performance keeping all costs and controls within budget.
With the support of the Sales Executives, you will be leading and managing a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential you will also identify the motivational tactics required for this purpose.
You will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved ensuring a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, you should be able to develop your own solutions and be entrepreneurial in your approach whilst maintaining the Showrooms professional image. You will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities and responding to these effectively.

Core Responsibilities
•You will be a constant role model ensuring that every client – both internal and external – receives the exceptional client service they have come to expect.
•Your role includes identifying, sharing and spreading best practice throughout the business, and demonstrating excellent teamwork across the Group network.
•Ensuring profit targets are met
•Ensuring discounts and costs are kept within budget
•Achievement of the floor sales targets KPI and department targets
•Performance management of floor colleagues, providing feedback and development opportunities
•Delivering an exceptional client service
•Competitor analysis
•Representing the Showroom at internal and external meeting
•Organizing daily and weekly routine tasks in line with policies and procedures through active delegation and participation
•Maintaining visual merchandising to company standards
•Managing the till and associated transactional procedures
•Participate in, and running floor / showroom training and out-of-hour meetings and VM changes as required
•Completion of all training requirements through E learning and other sources
•Ensuring all team members adhere to the company dress code standards at all times
•Receive/deliver client repairs and size timepieces when Service Consultants are not available
•Ad hoc duties when required
•Completion of all duties as assigned by management.

Skills

•Retail management experience ideally within a luxury environment
•Evidence of performance delivery against sales and process
•Ability to develop and implement business strategies
•Ability to manage and deliver operating costs, identifying suitable efficiency improvements
•Numerate with ability to understand and analyze sales performance
•Leading, mentoring and coaching of high performing sales teams
•IT literate with proficiency in POS systems and Microsoft Office
•Ability to thrive in a fast paced, high volume location.
•Ability to support Sales Professionals, Management Team, and clients by effectively providing solutions in a timely and friendly manner

Desirable Experience and Attributes

•Jewelry or watch product knowledge
•Advanced selling skills and negotiation skills
•External Jewelry or Retail qualifications
•Proven track record of sales achievements
•Proven track record of Management achievements
•Proven record of inspiring and motivating teams
•Comfort with high price points

Living by our Values of:
•We earn trust and confidence
•We treat everyone with respect
•We care for our communities
•We protect our planet
•We advocate for our industry
•We do the right thing, always

The Watches of Switzerland Group Foundation
The Watches of Switzerland Group Foundation achieved its charitable status in November 2021, with the purpose of continuing the Group’s commitment to philanthropic investment in a focused range of charitable causes. The Foundation, which will bring most of the Group’s charitable activities under one umbrella, has so far been funded by a $6million donation from the Watches of Switzerland Group to support local communities with an emphasis on helping vulnerable people in poverty.

OUR PURPOSE
To WOW our clients while caring for our colleagues, our communities, and our plane