Spare Parts Specialist

Ensure excellent client service by:

• Coordinating workflow with watchmakers, understand their needs and expectations.
• Prioritizing service requests based on urgency and impact.
• Communicating clearly and concisely with watchmakers, external vendors, and other members of the Retail Service Group throughout the service process.
• Following up on service requests to ensure that they are completed to the manufacturer specifications and client’s satisfaction.

Coordinate tasks and responsibilities with other members of the Retail Service Group to:

1. Achieve department goals by working together effectively.
2. Meet objectives by efficiently allocating resources and completing tasks on time.

Responsibilities

1. Spare Parts Inventory Management
   1. Manage inventory flow of product through the shop.
   2. Create or maintain clear inventory control process, reporting and monitoring.
   3. Develop best practices to maintain inventory control accuracy.
   4. Fulfil part orders to watchmakers.
   5. Monitor accuracy of requests, cost, and margins.
   6. Maintain great vendor relationships through effective communication, purchasing, and planning.
2. Supports Service Production Process
   1. Monitors the service process to ensure that it is running smoothly and meets timelines.
   2. Strong focus on the development and implementation of continuous productivity improvements.
   3. Helps create an environment of accountability that promotes highly engaged, high-performance work teams in a dynamic culture.

Knowledge and Skills

1. Read, interpret, and transcribe data to maintain accurate records by:
   1. Scanning and reading documents quickly and accurately
   2. Understanding and interpreting complex data
   3. Translating data into clear and concise records
2. Demonstrate the ability to multi-task by:
   1. Handling multiple projects simultaneously
   2. Prioritizing tasks and managing time effectively
   3. Switching gears quickly and adapting to changing priorities
3. Speak and listen effectively in dealing with customers/associates, both in person and over the phone by:
   1. Communicating clearly and concisely in both verbal and written form
   2. Building rapport with vendors and associates
   3. Actively listening to feedback and suggestions
4. Demonstrate above average computer skills with a variety of common and proprietary software by:
   1. Proficient in using a variety of software programs, intermediate excel and word processing is a must.

Education

High School diploma required, some College Preferred

Experience

Experience in Customer Service is Required (3-5 years)