About us

We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose

The Manager of Retail Service Operations is responsible for ensuring exceptional client service by leading and coordinating the workflow of the watch repair and service team. This role requires strong leadership, operational oversight, and strategic planning to optimize service delivery, inventory management, and team performance.

Core Accountabilities

Essential Experience and Attributes

Desirable Experience and Attributes

a. Read, interpret, and transcribe data to maintain accurate records by:

a. Scanning and reading documents quickly and accurately

b. Understanding and interpreting complex data

c. Translating data into clear and concise records

b. Demonstrate the ability to multi-task by:

a. Handling multiple projects simultaneously

b. Prioritizing tasks and managing time effectively

c. Switching gears quickly and adapting to changing priorities

c. Speak and listen effectively in dealing with customers/associates, both in person and over the phone by:

a. Communicating clearly and concisely in both verbal and written form

b. Building rapport with vendors and associates

c. Actively listening to feedback and suggestions

d. Demonstrate above average computer skills with a variety of common and proprietary software by:

a. Proficient in using a variety of software programs, intermediate excel and word processing is a must.

•College Degree Preferred

•Preferred qualifications include 3–5 years of experience in customer service, inventory management, and financial operations.

Living by our Values of:

•We earn trust and confidence

•We treat everyone with respect

•We care for our communities

•We protect our planet

•We advocate for our industry

•We do the right thing, always

The Watches of Switzerland Group Foundation

The Watches of Switzerland Group Foundation achieved its charitable status in November 2021, with the purpose of continuing the Group’s commitment to philanthropic investment in a focused range of charitable causes.  The Foundation, which will bring most of the Group’s charitable activities under one umbrella, has so far been funded by a $6million donation from the Watches of Switzerland Group to support local communities with an emphasis on helping vulnerable people in poverty.

OUR PURPOSE

To WOW our clients while caring for our colleagues, our communities, and our planet