RSG Administrator

Ensure excellent client service to all stores or any location by managing, prioritizing, communicating, and following up on all Service Orders.  This position is also required to coordinate tasks and responsibilities with other members of the Retail Service Group to achieve Department goals and Objectives.

Responsibilities

This role entails providing complete customer service support to internal and external clients and customers while adhering to company processes and policies. Our ideal candidate can stay organized in a fast-paced environment and communicate clearly as they will play a major part in the success of the office.  

Administration:

1. Partner to establish timelines, manage technical resources and processes to ensure work meets standards of the creative directive and business standards, as well as ensuring technical repeatability
2. Identify and drive opportunities for Continuous Quality Improvement and the creation of efficiencies within areas of responsibility and overall department, with follow-up as needed for achieving successful outcomes
3. Ensure key product process dates are met, tools are effectively utilized, and cross-functional teamwork occurs. Communicate effectively internally and externally to keep team updated on project status, issues, and concerns.
4. Proactively flag critical issues for consideration that may impact aesthetic of product
5. Proactively flag critical issues for consideration that may impact manufacturing and/or quality of final product
6. Build and maintain open communication with suppliers to understand strength, weakness, and overall execution abilities.
7. Inventory Control: proper understanding of the financial impact of proper inventory control and movement of inventory amongst all other areas of the business.
8. Serve as Liaison between the department, stores, and vendors.
9. Basic understanding of SAP
   1. Article Creation
   2. Purchase Orders
   3. Transfers
   4. Subcontractor process

Technical: 

1. Have a thorough understanding of the jewelry manufacturing process and watch repairs
2. Understand market prices for stones and metals
3. Coordinate technical training with vendors
4. Ensure Jewelers & Watchmakers use of parts and components is consistent and in line with our practices.
5. Ensure tools and equipment is serviced and maintained per manufacturer's specifications.
6. Ensure supplies are on hand and disposed to in a safe manner following Health and Safety procedures.

Knowledge and Skills required

Education

High School diploma required

Experience

Experience in Customer Service is Required (3-5 years)

Skills

1. Knowledge in the field of Jewelry making and repairs,
2. A minimum of 5 years’ experience in all phases of Jewelry repairs including but not limited to working with 18K gold and platinum
3. The administrator will possess creative problem-solving abilities, must be a team player and adhere to deadlines and have strong interpersonal skills with the ability to perform in a Workshop environment.
4. Additionally, the administrator will be a quick learner who Is able to work with expedited service requests.
5. Drive for excellence
6. Customer Service focus
7. Ability to cope under pressure in a busy environment
8. Enthusiastic and self – motivated
9. Strong organizational, customer service and time management skills
10. Strong attention to detail
11. Strong written and verbal communication skills
12. High energy, self-motivated and outgoing personality
13. Strong Computer skills, Web Navigation, Microsoft Office (Excel, Word, Power Point) SAP
14. Ability to coordinate with other components of the RSG
15. Ability to make independent decisions
16. Ability to multitask daily on a fast-paced environment
17. Excellent judgment skills