We're a global retailer employing nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose

As a Boutique Administrator for Watches of Switzerland Group, you will play a key role in ensuring that all areas of administration within the showroom are kept in line with company procedures. You will be a dedicated and committed team player offering a consistent support to the showroom and clients; with a passion for delivering excellent client service ensuring that everyone has an amazing experience in our Showrooms.

Responsibilities

▪ As a Showroom Administrator you will be responsible for ensuring all areas of administration within the showroom are kept in line with company procedures

▪ You will be using your excellent interpersonal skills and passion for the business to engage with clients and colleagues

▪ You will be well presented at all times with a positive “can do” attitude; delivering excellent client service to everyone that you meet, you will play a key role in the Showroom’s success!

▪ Ensuring all administrative tasks and related documentation adheres to Company Audit and Security procedures, including stock control, end of day paperwork and banking

▪ Ensuring enquiries and orders are dealt with in an efficient manner

▪ Managing all internal stock and repair systems in line with audit procedures

▪ Ensuring quality housekeeping and efficient set up in all admin associated areas of the showroom

▪ Answering and directing telephone enquiries

▪ Delivering an exceptional client experience

▪ Completion of relevant training via e-learning

▪ Adhering to company dress code

▪ Other duties and responsibilities as assigned by management.

Desirable Skills and Attributes

Living by our Values of:

Experience

Watch product knowledge

Visual merchandising skills

Skills

Excellent planning and organisational skills

IT literate

Flexible and adaptable to change

Motivated, proactive and dedicated

Excellent interpersonal and communication skills

•We earn trust and confidence

•We treat everyone with respect

•We care for our communities

•We protect our planet

•We advocate for our industry

•We do the right thing, always

The Watches of Switzerland Group Foundation

The Watches of Switzerland Group Foundation achieved its charitable status in November 2021, with the purpose of continuing the Group’s commitment to philanthropic investment in a focused range of charitable causes.  The Foundation, which will bring most of the Group’s charitable activities under one umbrella, has so far been funded by a $6million donation from the Watches of Switzerland Group to support local communities with an emphasis on helping vulnerable people in poverty.

OUR PURPOSE

To WOW our clients while caring for our colleagues, our communities, and our planet