Job Objective

The Retail Operations Specialist plays a key role in preparing retail teams for success by supporting projects that improve daily operations, elevate client experience, and assist with new showroom openings. This position reports to the Retail Operations Manager and serves as an essential resource for retail and corporate colleagues.

The ideal candidate is a motivated and detail‑oriented professional with experience in retail administration and operations. They are committed to improving efficiency, standardizing processes across the WoS Group USA, and contributing to an exceptional client and colleague experience.

This role works closely with other corporate departments, primarily Inventory Control, Internal Audit, Asset Protection, and Client Services to provide clear, consistent, and effective guidance to our showrooms and boutiques.

Responsibilities

• Maintain and organize electronic files, documents, and forms published in CONNECT (internal communication platform).
• Support store development initiatives and the expansion of new retail locations
• Execute tasks outlined in pre‑opening project plans to ensure seamless showroom openings and/or relocations.
• Participate in store setup activities, including ordering supplies, preparing manuals, and coordinating operational materials.
• Assist with inventory counts to support accurate stock management.
• Provide support to the Retail Operations Team with retail projects, communications, and colleague inquiries.
• Uphold showroom administration standards and ensure compliance with PI / Audit procedures.
• Maintain a strong understanding of all relevant policies, procedures, and processes.
• Process Prestige sales transactions for off‑site events and/or Prestige Sales, ensuring detailed and accurate record‑keeping.
• Business related travel when necessary
• All other projects and responsibilities as assigned by management

Knowledge and Skills Required

Education

• High school degree/College Degree

Experience

• Prior experience supporting retail administration and operational processes

Skills

• Excellent planning, multitasking, and organizational abilities
• Strong analytical and problem‑solving skills
• Sound judgment with the ability to make quick, informed decisions
• Strong verbal and written communication skills
• Flexible and adaptable to change
• Motivated, proactive, and dedicated to delivering high‑quality work
• Exceptional interpersonal skills with the ability to collaborate effectively across teams and all levels of management
• Proficient in Microsoft Office (Word, Excel, and PowerPoint)

Physical Requirements

• Ability to work a flexible schedule