Job Objective

The Operations Manager oversees and directs the operations function within the Showroom. They are the expert
on all Standard Operating Procedures, systems and tools, ensuring the smooth running of operations to enable the
ultimate client experience. The Operations Manager will report to the Showroom Director. The Operations
Manager is the heart of the back of house operations. They love not only working with internal and external clients
by supporting all sales endeavors but also has a deep appreciation for doing things better. The Operations
Manager has strong communication skills and works effectively with sales professionals and other members of
management to help drive the business. Sales support, process efficiencies and procedure compliance are the
name of the game in operations.

Responsibilities

▪ Manage all employee issues in a professional manner and in accordance with company guidelines and practices
▪ Partner with management to successfully and thoroughly board new hires including training on company processes, policies and procedures
▪ Complete all new hire paperwork.
▪ Act as a role model for company’s “floor-ready” expectations in terms of dress code; behave as a brand ambassador to all audiences
▪ Assist with floor coverage to support team in providing a superior experience for clients. Set an example through client interactions and ensure a welcoming environment exists on the floor
▪ Support brand image by ensuring all displays and visual areas are in keeping with visual direction throughout the day. Partner with visual merchandising team as needed
▪ Address and successfully resolve client situations according to company philosophy and standards.
▪ Manage daily showroom operations, including opening and closing the showroom and scheduling security guards
▪ Oversee all shipping and receiving activities including cycle counts, inventory control, and inventory for both Watches and Fine Jewelry
▪ Oversee the Service Department working closely with the Repair manager.
▪ Support, promote and assume responsibility for loss prevention in all areas of risk management, physical security, showroom cash controls, inventory management
▪ Reconcile any merchandise discrepancies, re-ticket merchandise, make necessary price adjustments
▪ Manage controllable expenses
▪ Oversee that after-sale procedure is maintained at all times
▪ Oversee the timely and accurate balancing of operational functions inclusive of mail checks, and invoices
▪ Maintain thorough understanding of all policies, procedures and processes. Ensure team adherence to company retail operating and security procedures.
▪ Ensure digital fluency and systems knowledge amongst the team. This includes training and education on POS and SAP.

Physical Requirements

▪ Business related travel when required
▪ Ability to work a flexible schedule and stand/walk for extended hours
▪ Ability to work retail showroom hours as necessary, including nights, weekends and holidays.

Working Conditions and Environment

▪ Schedule flexibility and availability required to accommodate staff
▪ Can frequently be interrupted many times during the day

Knowledge and Skills Required

Education

• High school degree/College Degree.

Experience

• Previous experience in Operations in a service related industry.
• Bilingual in Spanish is ideal

Skills
• Strong Analytical skills
• Proficient in Microsoft Word and Excel.
• Strong verbal and written communication skills.
• Organized and detail oriented
• Ability to understand and adhere to company standards.
• Flexibility to perform different tasks based on day-to-day business needs.
• Perform opening and closing procedures
• Excellent attention to detail
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Team-focused with a desire to collaborate effectively
• Innovative, proactive, and strategic 

• Salary Range: $85,000 - $95,000 based on experience plus bonus potential