Job Purpose

The Office Manager is responsible for ensuring the smooth, efficient, and professional operation of the office. Thise role oversees administrative processes, supports daily operations, and creates an organized, productive environment for employees and leadership. The ideal candidate is proactive, detail-oriented, and skilled at managing multiple priorities with a high degree of professionalism. This role represents Watches of Switzerland Groups as the first point of contact for colleagues and visitors at our Corporate Office. This role ensures the office operates with a client‑service and hospitality‑focused approach.

Office Manager Responsibilities

• Handles confidential information with professionalism and discretion.
• Oversee day-to-day office functions to maintain an efficient, well-organized workplace.
• Serve as a point of contact for building management, IT, and external service providers.
• Coordinate all aspects of meeting and boardroom management, including scheduling, room readiness, cleanliness, internal meeting logistics, and troubleshooting virtual meeting technology.
• Maintain end-to-end inventory control by assessing supply levels, reordering low-stock items, and ensuring all office, stationery, and kitchen areas remain fully stocked.
• Ensure facility-wide safety, cleanliness, and compliance, including maintaining hygiene standards in reception, conference rooms and share office areas.
• Receives, sorts, distributes, and dispatches incoming/outgoing mail and packages.
• Manage equipment, vendor relationships, and maintenance services.
• Provide a high-quality Xenia experience for all guests (varies daily).
• Ensure a welcoming guest experience while enforcing workplace security protocols, such as issuing, checking and collecting badges and maintaining thorough visitor records.
• Answer incoming calls in a professional manner and route them as appropriate.
• Monitor office budgets, process invoices and purchase orders.
• Store clean dishes and place any dirty dishes in the dishwasher twice daily.
• Restock snacks daily before 5:00pm.
• Verify that all hospitality refrigerators are fully stocked on a daily basis.
• Support office events as needed.
• Other duties and special projects as assigned.

Executive Support Responsibilities

• Provide administrative support to Vice President of Operations & Finance and department leads as needed.
• Coordinate calendar, meeting arrangements, travel planning, event coordination and expense reports.
• Support Vice President’s direct support with any administrative needs.
• Prepare reports, presentations, and correspondence with accuracy and confidentiality.
• Manage video content for the office.
• Oversee office maintenance requests in collaboration with facilities colleagues.
• Maintain organized filing systems (digital & physical).
• Maintain Secondhand Dealer Licenses for New York.
• Manage liquor licenses for all store boutique locations.
• Handle business tax and occupational license requirements.
• Manage certificates of liability for all locations.

Requirements

• 2+ years of experience in a similar role.
• Exceptional interpersonal skills with colleagues (all levels) and third parties.
• Technically savvy, expert in Outlook and PowerPoint, as well as proficient in Teams and Excel.
• Excellent written and verbal communication skills.
• Excels in client service and hospitality, speaking with warmth and enthusiasm.
• Strong organizational and time management skills as well as attention to detail.
• Flexible to respond quickly and positively to shifting demands and opportunities in a fast-paced environment.
• Professional appearance, polished and poised.
• Willingness to grow with the Company and take on more responsibilities.