Job Purpose

We are looking for a proactive and technically skilled SAP Support Analyst to join our expanding US luxury retail operations. This position is ideal for someone with strong SAP ECC Retail experience, particularly in logistics and inventory management, who can also support integrations across financial systems, repair platforms, and other operational tools.

As the in-region SAP subject matter expert, you will support retail stores, distribution centers, and finance teams. You will handle second-line support escalations, configure new store setups, resolve logistics and inventory issues, and collaborate with global IT teams to maintain and enhance our SAP template. Experience with system integrations such as ShipERP, Diaspark, and ecommerce platforms is highly valued.

Essential Experience and Attributes 

• Minimum of 5 years SAP ECC experience in a retail and logistics environment
• Strong knowledge of SAP ECC IS-Retail, MM, SD, WM, and FI modules
• Experience with SAP logistics flows including goods receipt, stock transfers, returns, and inventory reconciliation
• Familiarity with SAP FI processes and audit requirements
• Hands-on experience with system integration tools including ShipERP and repair systems such as Diaspark
• Proficient in IDOC troubleshooting and SE16N table navigation
• Comfortable using Jira and Microsoft Office 365 including Teams, SharePoint, and Outlook
• Excellent communication and documentation skills with the ability to work independently and cross-functionally

Preferred Experience and Attributes 

• Experience with SAP Solution Manager and SAP CRM
• Understanding of retail payment flows, consumer finance, and sales tax systems such as SOVOS
• Exposure to ecommerce and omnichannel retail processes
• Familiarity with audit-grade documentation and compliance frameworks
• Working knowledge of Concur for expense and travel management

About Us

We employ nearly 3,000 people across the UK and the United States.

Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.

Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts