Job Objective
Inventory Control & Retail Support Manager is responsible for keeping inventory operations smooth and 
efficient within the Watches of Switzerland Group, USA to include the Ft. Lauderdale Distribution Center, 
New York office, all retail showrooms/boutiques with shipping, receiving, sales processing and physical 
inventories.

The IC Manager is responsible for the integrity and accuracy of the physical inventory. This means
adjusting inventory in/out with proper audit trail to corresponding GL accounts, assisting staff with 
inventory discrepancies to reconcile differences, support with shipping/receiving and tracking movement 
of inventory. The responsibilities of this role will also cover any related incidents that may arise, as well as 
planning, scheduling, and reconciling the weekly, monthly, and quarterly cycle counts. 

The IC Manager is responsible for establishing cut-off schedules, leading, and conducting full physical 
inventories in showrooms and/or newly acquired showrooms which requires travel. IC Manager will work 
with the showroom’s management team and UK Audit team. Ability to reconcile the inventory results, 
reporting and adjustments.

The successful candidate will be a motivated performer with a background in inventory control 
management, demonstrated ability to multi-task, and support cross-functional collaboration. Reporting 
to the Director of Retail Operations, the specialist will also work with the Asset Protection, Audit, DC, 
Ecommerce, Service and Merchandising teams based in UK and USA.

Responsibilities
• Review and approve unit adjustments to ensure that the request is reasonable and to assign proper 
reason and GL code.
• Assist retail, DC and ECOM teams with inventory issues, providing guidance and support.
• Work closely with the Asset Protection team, establishing physical inventory counts and 
reconciliation of each.
• Travel to showrooms as needed to perform physical inventories, coordinating the logistics, cutoff 
schedules and reconciling the results.
• Oversee conversions for newly acquired showrooms, coordinating the logistics, reticketing plan and 
leading the inventory/reticket project within these locations.
• Coordinate year-end inventory preparations and cutoffs for DC and Retail Service Group.
• Responsible for overseeing open in-transits and carton discrepancies.
• Support other assignments and/or special projects as needed.

Essential Experience & Requirements
• 3+ years of Inventory Control management, preferably in luxury retail
• SAP experience preferred.
• Ability to travel to retail showrooms and/or new acquisitions as needed.
• High School Diploma or GED required.
• Proficient in Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to work collaboratively and cross-functionally with showrooms/boutiques and corporate 
teams.
• Solid organizational skills and attention to detail.
• Able to work with minimum supervision.
• Strong analytical and problem-solving skills
• Ability to prioritize projects in order of importance is a must.
• Accuracy and attention to detail
• To be able to work under stress.