Inventory Control & Retail Support Specialist 

About us:
We're employing nearly 3,000 people across the UK and the United States.Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams.Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Job Purpose:

Inventory Control & Retail Support Specialist is responsible for keeping inventory operations smooth and efficient within the Watches of Switzerland Group, USA to include the Ft. Lauderdale Distribution Center, New York office, all retail showrooms/boutiques when shipping, receiving, sales processing and physical inventories. 

The IC Specialist is responsible for the integrity and accuracy of the physical inventory. This means adjusting inventory in/out with proper audit trail to corresponding GL accounts, assisting staff with inventory discrepancies to reconcile differences, support with shipping/receiving and tracking movement of inventory. The responsibilities of this role will also cover any related incidents that may arise, as well as planning, scheduling, and reconciling the weekly, monthly, and quarterly cycle counts.

Core Accountablilites:

• Review and approve unit adjustments to ensure that the request is reasonable and to assign proper reason and GL code.
• Assist retail, DC and ECOM teams with inventory issues, providing guidance and support.
• Work closely with the Asset Protection team, establishing physical inventory counts and reconciliation of each.
• Travel to showrooms as needed to perform physical Inventories, coordinating the logistics, cutoff schedules and reconciling the results.
• Oversee conversions for newly acquired showrooms, coordinating the logistics, reticketing plan and leading the inventory/reticket project within these locations.
• Coordinate year-end inventory preparations and cutoffs for DC and Retail Service Group.
• Responsible for overseeing open in-transits and shipping discrepancies.
• Support other assignments and/or special projects as needed.

Essential Expereince and Attributes 

• 3+ years of Inventory Control management, preferably in luxury retail
• SAP experience preferred.
• Ability to travel to retail showrooms and/or new acquisitions as needed.
• High School Diploma or GED required.
• Proficient in Microsoft Office.
• Excellent verbal and written communication skills.
• Ability to work collaboratively and cross-functionally with showrooms/boutiques and corporate teams.
• Solid organizational skills and attention to detail.
• Able to work with minimum supervision.
• Strong analytical and problem-solving skills
• Ability to prioritize projects in order of importance is a must.
• Accuracy and attention to detail
• To be able to work under stress.
• Innovative thinking

Overview: The successful candidate will be a motivated performer with a background in inventory control management, demonstrated ability to multi-task, and support cross-functional collaboration.  Reporting to the Director of Retail Operations, the specialist will also work with the Asset Protection, Audit, Distribution Center, Ecommerce, Service and Merchandising teams based in UK and USA.

Our Purpose: To WOW our clients while caring for our colleagues, our communities, and our planet