Ecommerce Sales Supervisor

Being a Brand Ambassador for the Watches of Switzerland Group, the Ecommerce Sales Supervisor will be an inspirational and motivational member of the management team who will support operating processes and procedures and continually improve a streamline client-oriented service with a primary focus on sales. The Ecommerce Sales Supervisor will lead, coach and motivate a team of Virtual Boutique sales professionals to achieve and exceed ecommerce sales targets. This role is responsible for driving performance through effective leadership, and the strategic use of technology to enhance both client experience and team productivity. The ideal candidate is a results-driven leader who combines strong people management skills with expertise in and a passion for digital tools and data-driven decision making.

Key Responsibilities

Team leadership and performance management

• Supervises, mentors and motivates team of ecommerce virtual boutique sales professionals to achieve sales goals and KPI's
• Conduct regular performance reviews, one-on-one meetings, performance updates, provides feedback and identifies opportunities for skill development
• Foster a collaborative and results oriented team culture complemented by a sense of competition with a win-win approach

Technology and Innovation

• Stays up to date on emerging ecommerce platforms, tools and trends
• Identifies, tests and implements new technologies that increase sales efficiency, enhances the online client experience and improves team productivity
• Uses data analytics and reporting tools to measure performance, optimized processes and informed strategic decisions

Client Experience

• Ensures that the sales team provides exceptional client service through personalized interactions
• Monitors client feedback and the online shopping behavior to recommend improvements in service and digital touch points

Sales Management and Execution

• Monitors daily, weekly and monthly sales activities to ensure targets are met
• Develops and implements action plans to boost conversion rates and client engagement
• Partners with internal stakeholders to align sales strategies with company objectives
• Responsible for processing biweekly commission payouts and monthly sales incentives

Essential Skills and Qualifications

• Bachelor's degree in business, marketing, ecommerce or related field preferred
• Three to five years of experience in ecommerce sales or digital retail with at least one to two years in a supervisory role
• Previous experience within hospitality or technology-related retail
• Strong leadership, coaching and team building
• Proven track record of achieving and exceeding sales goals
• Familiarity with ecommerce platforms such as Shopify, Salesforce commerce cloud, etc.
• Proficiency and data analysis and sales performance metrics
• Ability to identify and implement new technology solutions
• Excellent communication, organizational, and problem-solving skills