Ecommerce Coordinator

  • Salary:
    Competitive + Benefits
  • Location:
    Sunrise Corporate Office
  • Brand:
    The Watches of Switzerland Group
  • Employment Type:
    Permanent - Full Time

Ecommerce Coordinator (1166)

E-Commerce Coordinator

E-Commerce Coordinator is responsible for processing ecommerce orders in a timely manner. The ecommerce coordinator delivers prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

Responsibilities

  • Contributes to an efficient order fulfillment process by performing verification checks and coordinate shipments.
  • Acts as client liaison to ensure a seamless delivery is executed.
  • Work with different operational teams on inventory management of available and backorder product.
  • Ensure that the e-commerce department exceeds customer expectations and ease of shopping by supporting engagement workstreams.
  • Handles a wide range of client/showroom inquiries and executes good judgement to resolve matters.
  • Responsible for escalated order support and client issues.
  • Provide personalized support to high-value clients through dedicated communication channels.
  • Support internal insurance claim replacement program.

Essential Experience & Requirements

  • Minimum Two-year college degree in Business or relevant field experience.
  • Strong problem-solving and organization skills.
  • Excellent written and verbal communication
  • Excellent computer skills including Microsoft
  • Ability to work retail operational hours, some remote work may be required.
  • Luxury retail experience and luxury watch/jewelry brand knowledge is preferred.
  • Experience with SAP and SAPC is preferred.

 
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Location
Sunrise Corporate Office
13450 West Sunrise Blvd, sunrise, fl, united states, 33323
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Meet the recruiter

Christina Calhoun

LinkedIn

Benefits

Save as you earn
Colleague Discounts
Employee Assistance Programme
Wellbeing Platform
Pension Contribution
Employee Recognition
Time Off
Bonus
Matched Payroll giving
Health Cash Plan
Cycle To Work
Parental Gift
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