E-Commerce Coordinator

E-Commerce Coordinator is responsible for processing ecommerce orders in a timely manner. The ecommerce coordinator delivers prompt and proper resolution of customer queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

Responsibilities

• Contributes to an efficient order fulfillment process by performing verification checks and coordinate shipments.
• Acts as client liaison to ensure a seamless delivery is executed.
• Work with different operational teams on inventory management of available and backorder product.
• Ensure that the e-commerce department exceeds customer expectations and ease of shopping by supporting engagement workstreams.
• Handles a wide range of client/showroom inquiries and executes good judgement to resolve matters.
• Responsible for escalated order support and client issues.
• Provide personalized support to high-value clients through dedicated communication channels.
• Support internal insurance claim replacement program.

Essential Experience & Requirements

• Minimum Two-year college degree in Business or relevant field experience.
• Strong problem-solving and organization skills.
• Excellent written and verbal communication
• Excellent computer skills including Microsoft
• Ability to work retail operational hours, some remote work may be required.
• Luxury retail experience and luxury watch/jewelry brand knowledge is preferred.
• Experience with SAP and SAPC is preferred.