E-Commerce Client Service Representative

E-Commerce and Client Service Representative responds to client web inquiries regarding online orders and instore experiences. Assists clients with product selection, answers basic questions, and suggests various product options that are available. The ecommerce and client service representative delivers prompt and proper resolution of client queries by providing additional information or escalating/engaging others in the organization to provide a solution according to defined procedures.

Responsibilities

• Contributes to the daily operation of the e-commerce department in order to exceed clients expectations and ease of
• Acts as a client liaison to ensure a seamless delivery is executed.
• Handles a wide range of client/showroom inquiries and executes good judgement to resolve matters.
• Responsible for order support, service reviews, social media engagements, and instore appointments.

Essential Experience & Requirements

• Minimum Two-year college degree in Business or relevant field experience.
• Strong problem-solving and organization skills.
• Excellent written and verbal communication
• Excellent computer skills including Microsoft
• Ability to work retail operational hours, some remote work may be required.
• Luxury retail experience and luxury watch/jewelry brand knowledge is preferred.
• Experience with SAP and SAPC is