Job Purpose

The Roberto Coin Boutique Director acts as a focal point within the business to ensure delivery of exceptional client experience whilst achieving company objectives. The Roberto Coin Boutique Director plans and executes the Boutique business plan; making clear objectives and required performance delivery while keeping all costs and controls within budget. The Roberto Coin Boutique Director will lead and manage a high performing team, engaging them in the required client experience and delivery of performance targets; coaching individuals to draw out their full potential. They will be required to ensure that operating processes and procedures are maintained and continually reviewed and improved for a streamlined, client orientated business. Having credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, the Roberto Coin Boutique Director should be able to develop their own solutions and be entrepreneurial in their approach while maintaining the boutique’s professional image. They will play a crucial role in providing a clear communication link between all parts of the business, anticipating future challenges and opportunities, and responding to these effectively.

Schedule flexibility and availability is required to accommodate showroom hours, including evenings and weekends.

Qualifications and Experience

• Considerable retail management experience ideally within a luxury environment
• Evidence of performance delivery against sales and process
• Jewelry product knowledge
• Proven track record of sales achievements
• Ability to develop and implement business strategies and work to budgets
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Highly numerate with ability to understand and analyses sales performance
• Leading, mentoring, and coaching members of a high performing Boutique
• Proven track record of management achievements
• IT literate
• Evidence of CRM and networking
• Ability to lift packages / boxes
• Ability to stand up for long periods of time

Compensation: $125,000.00 - $135,000.00 annually + bonus potential

About Us

We're a global retailer employing nearly 3,000 people across the UK and the United States. Our success is based on strong, long-standing partnerships with the most prestigious luxury watch brands, supported by impactful marketing and powered by leading-edge technology to provide our clients with a modern, distinctive luxury experience. This is underpinned by our people, who are highly trained and motivated to deliver exceptional client experience whilst building inclusive teams. Our clients love us for our exceptional client experience, expertise, and approachability. Our clients are at the heart of everything that we do – we love to wow our clients and make every interaction with us special and memorable.

Rewards

In return for your commitment to excellence, we offer:

• Competitive earnings
• Benefits including medical, dental, life & disability
• Comprehensive, ongoing training
• Career growth potential
• Generous staff purchase discounts

For more information, please refer to the full job description attached.