Job description


Assistant Manager (0627)

Job Objective

The Assistant Manager will be responsible for assisting in the management of general showroom functions, with a primary focus on providing excellent client service, cultivating a professional and pleasant environment for all staff members, setting standards for each associate for which he/she is accountable and working closely with others on the management team.


  • Achieve and exceed goals through sales strategies, clientele, sourcing new customers and maintaining and building productive long-term relationships with existing customers
  • Stay current with market competition, industry, watch trends and customer shopping behaviors
  • Demonstrate strong business acumen; strategically forecast, plan and budget to the needs of the business (i.e., payroll, staffing, etc.)
  • Manage daily operational tasks according to SW standards including selling and service
  • Serve as a leader within the building in support of the Store Manager
  • Support an environment of teamwork, trust and collaboration with peers, customers, and supervisors
  • Develop product knowledge skills and remain aware of current collections that are in-store and on- line, cascade and train information to the broader team
  • Foster a showroom environment that delivers renowned and authentic service to create a luxury customer experience
  • Evaluate performance of all team members and provide consistent coaching where service and selling are top priorities; create and modify action plans for the continuous development of staff

Working Conditions and Environment

  • Ability to work a flexible schedule to meet the needs of the business, including nights, weekends, and holidays


  • At least 2 years of retail service experience required, preferably luxury retail environment
  • Luxury retail and/or jewelry experience is preferred

  • Current knowledge of watch trends and competition in the marketplace
  • High school diploma or equivalent; college degree or equivalent work experience preferred
  • Proficiency with MS Office (Microsoft Word, Excel, PowerPoint, and Outlook). Experience using retail systems (i.e., labor management, inventory systems, sales reporting, etc.)


  • Ability to communicate effectively with customers and team (both oral and written)
  • Highly numerate with ability to understand and analyze sales performance
  • Leading, mentoring, and coaching members of a high performing Store
  • Proven track record of management achievements
  • Jewelry or watch product knowledge
  • Advanced selling skills and negotiation skills
  • Strong written and verbal communication skills, strong selling skills, and proficiency in Microsoft Word and Excel a must

    Physical Requirements

  • May be required, occasionally, to work exceptionally, long hours
  • May be required to lift packages / boxes
  • May be required to stand up for long periods of time

Close map
Canal Place
333 Canal St, , New Orleans, LA, United States, 70130
  • Salary:
    Competitive + Benefits
  • Location:
    Canal Place
  • Brand:
    Watch Boutiques
  • Contract Type:
    Permanent - Full Time
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