Job Objective

 To help you be successful, our Administrative Associate will be fully trained in our services; supported by a management team that truly cares about your success. You are empowered to be yourself to create an experience that will build long-lasting relationships.  An Administrative Associate will assist clients and Sales Professionals with all sales transactions and repairs, ship and receive merchandise following company guidelines, answer phones and general back-office functions.

Responsibilities

• Assist clients with their purchase, repair, or service concern in a friendly and professional manner.
• Assist sales professional and management team with their concerns and special request.
• Answer phones in a polite, friendly manner and assist clients with their request.
• Take bank deposits to banking facility.
• Process sales transactions and ensure they are handled according to Company policies.
• Perform Opening and closing procedures.
• Prepare all transfer requests correctly, from shipping/receiving merchandise and keeping all incoming and outgoing transfer packing slips in corresponding files.
• Assist and cooperate with corporate office on special requests, such as: drop shipments, RTV’s, reconciling of store inventory, etc.
• Process and distribute repairs, accordingly, prepare factory repairs via US Mail, assist clients with all repair service questions.
• Ensure store has all necessary supplies and materials.
• Ensure merchandise that client has purchased is properly packaged in corresponding box, cleaned, price tags removed, gift wrapped if requested.
• Assist Sales floor with typing/requesting Retail Replacement Cost Certificates.
• Prepare all packages for mailing and shipping.
• Participate with general store/office maintenance.
• Completions of all duties as assigned by management.

Supervisory/Management Responsibilities

• N/A

Physical Requirements

• Required to stand up for long periods of time

Working Conditions and Environment

• Schedule flexibility and availability required to accommodate store hours, including evenings and weekends
• Multi-task environment at a fast-paced level

Knowledge and Skills Required

Education

• High School Diploma

Experience

• 1-3 years of administrative experience

Skills

• Good Customer Service and selling skills
• Good interpersonal and communication skills (verbal and written)
• Detail oriented and good organizational Skills
• Teamwork
• Able to multitask in a fast-paced environment
• Computer literate (MS Office)