Store Director

As Store Director you will be an inspirational leader for all members of a store team. Responsible for the overall daily store operations, you will have a major focus on providing excellent Client service and fostering a professional work environment for all team members. In addition to this, you will be responsible for meeting and exceeding the sales and store operations objectives and building a successful team by implementing effective techniques in order to attract and retain quality people.

About you

• Goal-oriented and sales driven, but understand that truly caring about the Client and exceeding their expectations is key to your success
• Extensive understanding and passion for luxury timepieces and jewelry
• Experience in people, sales, and leadership and the ability to deliver an excellent customer service to all

Store Manager

Our Store Managers are inspirational role models who play a key role in leading, motivating and developing a team to deliver excellent customer service; ensuring that everyone has an exceptional experience in our Stores. An ambassador for the brand you, will be change orientated and strategic with a strong background in retail management. An impressive record of business development and with excellent people skills you will help to drive the business forward and share your passion about our fantastic products.

About you

• A great leader with a natural flair for leading and developing a high performing team
• A strong background in retail management
• Commercially aware
• Experience of running events and clienteling
• People, sales and customer focused delivering an excellent customer service to all
• An inspirational role model with a passion for our products

Store Administrator

As a Store Administrator, you will assist Clients and sales professionals with all sales transactions and repairs, shipping and receiving merchandise following company guidelines, answering phones and general back office functions, whilst being supported by a management team that truly cares about your success. You will provide general store and office support with a major focus on providing excellent Client service.

About you

• Goal-oriented and driven, but understands that truly caring about our Clients and exceeding their expectations is the key to success
• Keen attention to detail
• An understanding and passion for luxury timepieces and jewelry
• Client focused, with the ability to deliver an exceptional service to all

Administrative Associate

As an Administrative Associate, you will assist Clients and sales professionals with all sales transactions and repairs, shipping and receiving merchandise following company guidelines, answering phones, and general back office functions, whilst being supported by a management team that truly cares about your success.

About you

• Goal-oriented and driven, but understands that truly caring about our Clients and exceeding their expectations is the key to success
• Keen attention to detail
• Commercially aware
• An understanding and passion for luxury timepieces and jewelry
• Client focused, with the ability to deliver an exceptional service to all

Sales Professional

As a Sales Professional you will make the Client’s needs your primary focus. You will strive to establish Client relationships, listen to Clients to anticipate their needs, and take personal responsibility for their requests. The Sales Professional is very knowledgeable about company merchandise and strives to create an outstanding impression, delivering a highly memorable service to Clients.

About you

• Goal-oriented and sales driven but understand that truly caring about the Client and exceeding their expectations is key to their success
• A passion for selling and delightful client service
• People, sales, and Client focused delivering an excellent customer service to all

Operations Manager

As Operations Manager, you will oversee and direct the operations function within the store, whilst being the expert on all standard operating procedures, systems and tools, and ensuring the smooth running of operations to enable the ultimate Client experience. You will be the heart of the back of house operations, and love not only working with internal and external Clients by supporting all sales endeavors, but also have a deep appreciation for doing things better.

About you

• Strong Analytical skills
• Excellent attention to detail
• Strong organizational skills and ability to multi-task projects in a dynamic, fast paced environment with shifting priorities
• Team-focused with a desire to collaborate effectively
• Innovative, proactive, and strategic

Sales Manager

Reporting in to the Store Director, you will act as a focal point on providing excellent Client service and cultivating a professional and pleasant environment for all team members. The pace is fast moving and dynamic, and you must ensure the stores delivery of exceptional customer service while achieving company objectives, planning and executing the store business plan, setting clear objectives while keeping all costs and controls within budget.

About you

• Considerable retail management experience, ideally within a luxury environment and proven track record of management achievements
• Sales focused
• Highly numerate with ability to understand and analyze sales performance
• A motivating role model with a passion for our products

Administrative Manager

As Administrative Manager, you will be an important member of our retail team. You will provide general store and office support with a major focus on providing excellent Client service, whilst focusing on fostering a professional work environment for all team members, supported by the coaching, training, and the development of office staff.

About you

• Good customer service and selling skills
• Good interpersonal and communication skills (verbal and written)
• Detail oriented and good organizational skills
• Able to multitask in a fast paced environment
• Must have the ability to manage 1-2 office associates

Repair Specialist

As a Repair Specialist, you will assist store management in the administration of our renowned repair service. By providing support, you will enable a complete and memorable Mayors experience. By improving customer service, a Repair Specialist will increase store sales and gross margin.

About you

• Must possess teamwork and leadership skills
• Strong written and verbal communication skills
• Proficiency in Microsoft Word and Excel a must
• Strong organizational, customer service and time management skills

Boutique Manager

Under the general guidance of the Store Director, the Boutique Manager has a dual leadership role and is responsible for the overall daily store operations as a Store Manager, with a major emphasis on creating an environment that complies with brand guidelines and reflects the direction of the brand. As Boutique Manager, you will maintain a unique environment, whilst following a worldwide operating standard, and will be responsible for meeting and exceeding the sales and store operation objectives.

About you

• Excellent customer service skills
• Exceptional selling skills, especially with luxury consumers
• Excellent leadership skills, interpersonal and communication skills (verbal and written.)
• Strong organizational skills
• Able to multitask in a fast paced environment
• Team-focused with a desire to collaborate effectively

Buying and Merchandise
The Buying and Merchandising teams combine their significant product knowledge in jewelry, watches and gifts along with extensive retail experience to ensure that The Watches of Switzerland Group lead the way in offering the best possible product, along with new initiatives to guarantee that we remain at the forefront of the US retail jewelry market.
The Buying department are responsible for sourcing and driving our product forward, negotiating cost prices with suppliers and developing ranges that encapture every customer’s needs.
The Merchandising department are responsible for maximising the sales and profits of our products through careful planning, distribution and promotion of our stock.
Working in line with the The Watches of Switzerland Group Values, developing strong relationships with our key suppliers; our team is committed to delivering the right stock to the right store at the right time and price to ensure that, as a company, we can deliver a World Class Customer Experience every day.

Client Service

The Client Service Department supports both customers and stores. For our customers we handle telephone calls and emails. The variety of the interactions is immense and every day can bring a new surprise. We offer advice, process transactions and conduct fraud checking to name just a few. For our stores we provide a first line support for any credit related transaction.

E-commerce
The E-commerce team is the window to our business! We are not only responsible for delivering an exceptional online experience for our customers, which is content rich and works seamlessly across multiple internet enabled devices, we are often the first point of contact for many customers who may initially go in to one of our showrooms to purchase. E-commerce is a hugely competitive field; as a team we must be able to react quickly to changing market conditions whilst always ensuring that our websites have the online visibility to drive customers to our pages, and subsequently to purchase with us.

Finance
The finance department is responsible for the recording and controlling of all monetary aspects of the company business, so a keen eye for detail and a methodical approach are key in any role in Finance. The department can be broadly divided into four distinct functional areas:

• Management Accounts deal with the preparation of all financial statements, budgeting and treasury matters
• Purchase Ledger are responsible for the processing and payment of invoices relating to stock, utilities and general expenses
• Sales Ledger are responsible for cash control monitoring, store banking and ensuring that all monies outstanding are collected
• The Commercial Reporting team are responsible for the creation and management of all business critical reports, as well as providing key data analysis in relation to stock performance, sales, commissions and business performance overall.

Distribution and Logisitics

The Distribution Center is a small, but mighty close-knit team. They are responsible for the returns from stores, which includes trade-ins, stock defects, and recalls. They receive new product from vendors and proceed to ticket, quality inspect, and put away this product in the vault in preparation for distribution to the stores. They also provide Clients with Retail Price Certificates and warranties for their purchase when requested.

Information Technology
The Watches of Switzerland Group IT department's focus is on building a strong relationship with all the business teams, to implement the strategic use of technology to help achieve the overall business objectives and goals. The IT department plays a critical role within the business, ensuring that any technology that underpins key processes are developed in line with business requirements, are delivered on time, are robustly implemented and are then supported throughout their lifetime.
The IT department has two complementary and distinct roles, in terms of providing an expert IT support service, and offering a flexible and professional in-house development service:
Our IT support team boasts a dedicated IT Service Desk providing IT support 7 days a week for the whole of The Watches of Switzerland Group. The IT Service Desk is backed up by a second line of technical experts and engineers.
Our in-house development teams are experts in many development languages and technological solutions and are able to provide solutions to all business needs. The development teams have two core focuses, the first being our core/strategic SAP enterprise systems, and the second being our Channel (Branch/eCommerce/Mobile) and in-house bespoke systems.

Marketing

The Marketing and Visual Merchandising Department are responsible for the communication and display of our Brands, products and services to our customers, ultimately increasing footfall and sales. Working closely with the product teams, Property, Store Planning, E-commerce and our Retail teams to deliver the ultimate shopping experience within all of our Brands. This department strongly supports all of our retail teams by developing and implementing omnichannel store promotions, CRM initiatives and digital campaigns in order to elevate customer experience and engagement while cultivating a strong presence for The Watches of Switzerland Group in all of our geographic markets. The department is always engaged in current trends and modernity in our industry while upholding our brand standards and our rich company heritage.

Human Resources

The Human Resources team is a dynamic team, providing full HR and Learning and Development support to our Retail stores and Support Service Teams. The HR Department is responsible for payroll, benefits, training and development, employee relations, employee recognition, and talent resourcing. In partnership with many other departments, Human Resources nurtures company culture while ensuring company goals and objectives are accomplished. The Watches of Switzerland Group recognizes our employees are our most important asset; the HR Department promotes a positive and productive work environment!

Retail Operations
The first point of contact for Stores; Retail Operations are the interface between the central support functions and the retail teams. We are a multi-functional team, covering the following key areas of business performance:

• Customer Experience: To influence the memories and future behaviours of our customers, by listening to their feedback and forming strategies around their requests.
• Communications: Responsible for all aspects of The Watches of Switzerland Group's internal communication.
• Retail Admin Support: Arranging travel and accommodation whilst working within a budget, ordering items and arranging couriers for stores.
• Store and colleague incentives: Design and communication of all in-store incentives to support sales through Brilliance Incentives.

Store Planning
Store Planning faces the challenge of maximising profits for the business through the effective management & delivery of key retail projects related to the layout of our stores. We must work closely and provide a clear communication link between numerous areas of the business, where the layout of our stores has a direct impact on another teams’ responsibilities, such as Property or Buying and Merchandising.
We are required to work cross-functionally, coordinating all central functions and ensuring alignment that provides the highest quality support for the Retail teams.

Loss Prevention and Internal Audit

The Loss Prevention Department intends to provide a safe and secure environment to its team members and extends those efforts to the Clients and members of the general public who enter our store locations and corporate office. The overall purpose of the Loss Prevention Department is to assist in strengthening the financial structure of Watches of Switzerland and Mayors to reduce operating and shareholder risk. This is achieved by working with our internal business partners to reduce loss in a proactive manner. The Loss Prevention Department supports the overall goals of the organization.

Retail Service Group

Retail Service Group offers a range of services and programs including watch and jewelry repair, custom design and insurance replacement appraisal. They operate a first class state of the art jewelry studio and watch repair center and are very proud to say with are authorized to service many luxury watch brands such as Rolex, Cartier, Omega, Breitling, Tag Heuer to name a few.

Renowned brands, excellent client and after care service is what they are known for!

Store Administation

The Store Administration Department serves as a resource and partner to all department heads in the development of administration, communication to retail stores, new or revised policies for special projects, events, promotions, incentives, risk management procedures and all general operating guidelines.

This department serves as a liaison between head office and retail stores; interacting with store level associates, department heads and members of senior management. They represents retail with all major projects such as systems conversion, launching e-commerce, POS, SAP Back Office working closely with our IT Department.

This department will often provide functional guidance to retail associates on operational and administrative matters working closely with the retail executive management teams.