Job Objective

The Boutique Director acts as a focal point within the business to ensure delivery of exceptional client
experience whilst achieving company objectives. The Boutique Director plans and executes the Boutique
business plan; making clear objectives and required performance delivery while keeping all costs and
controls within budget. The Boutique Director will lead and manage a high performing team, engaging
them in the required client experience and delivery of performance targets; coaching individuals to draw
out their full potential. They will be required to ensure that operating processes and procedures are
maintained and continually reviewed and improved for a streamlined, client orientated business. Having
credible knowledge of the issues facing the business on a day-to-day basis and in the longer term, the
Boutique Director should be able to develop their own solutions and be entrepreneurial in their
approach while maintaining the boutique’s professional image. They will play a crucial role in providing a
clear communication link between all parts of the business, anticipating future challenges and
opportunities, and responding to these effectively.

Responsibilities

• Being a constant role model ensuring that every client – both internal and external – receives
the exceptional client service they have come to expect.
• Identifying, sharing, and spreading best practice throughout the business, and demonstrating
excellent teamwork across the Group network.
• Ensuring profit targets are met
• Ensuring discounts and costs are kept within budget
• Achievement of the Boutique objectives through KPIs and department targets
• Performance management of colleagues, providing feedback and development opportunities
• Delivering an exceptional client service
• Representing the Boutique at internal and external meeting
• Organizing daily and weekly routine tasks in line with policies and procedures through active
delegation and participation
• Maintaining visual merchandising to company standards
• Managing the till and associated transactional procedures
• Participating in and running floor / boutique training and out of hours meetings and VM
changes as required
• Completing training requirements through E learning and other sources
• Ensuring all team members adhere to the company dress code standards

Experience

• Considerable retail management experience ideally within a luxury environment
• Evidence of performance delivery against sales and process
• Jewelry or timepiece product knowledge
• Proven track record of sales achievements

Skills

• Ability to develop and implement business strategies and work to budgets
• Ability to manage and deliver operating costs, identifying suitable efficiency improvements
• Highly numerate with ability to understand and analyses sales performance
• Leading, mentoring, and coaching members of a high performing Boutique
• Proven track record of management achievements
• IT literate
• Evidence of CRM and networking
Physical Requirements
• May be required, occasionally, to work exceptionally, long hours
• May be required to lift packages / boxes
• May be required to stand up for long periods of time