Job description


Aftercare/Repairs Consultant (0230)

Job Objective

As Aftercare Consultant, you will act as a guarantor of excellence in service and ensure service excellence and the highest satisfaction for our clients in terms of Client Experience in the Aftercare department. You will be responsible for quality of after sales experience; you will also ensure the department standard is in line with company strategy. You will support after sales services workflow, spare parts order management and implement action plans on long term after sales operational efficiency.

About You

  • Experience with luxury watches
  • Knowledge of legal requirements surrounding their role particularly in the areas of Retail law, Health & Safety, & Security.
  • Ability to manage and deliver operating costs, identifying suitable efficiency improvements
  • Excellent project, planning, change and time management capabilities



In return for your commitment to excellence, we offer:

  • Competitive earnings
  • Benefits including medical, dental, life & disability
  • Comprehensive, ongoing training
  • Career growth potential
  • Generous staff purchase discounts

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Hudson Yards
500 W33rd Street, New York, NY, US, 10001
  • Salary:
    Competitive + Benefits
  • Location:
    Hudson Yards
  • Brand:
    Watches of Switzerland
  • Contract Type:
    Permanent - Full Time
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